VERAFORGE LEGAL

Refund policy

Last updated August 19, 2026

Refund Policy

This page explains when you can get money back. It's a plain-language summary of what our Terms of Service already set out. Where this page and the Terms disagree, the Terms govern.

VeraForge sells three things: subscription plans, credits, and domain registrations. Each has its own rule, because each works differently.

Subscriptions

You can cancel at any time from the billing area. Cancelling stops your next renewal. It doesn't shorten the period you've already paid for, and your plan stays active until that period ends.

Annual plans. If you cancel within fourteen days of the start of a new annual period, and you haven't published a site during that period, we'll refund that period in full.

Monthly plans. Monthly fees aren't refundable. Cancel any time to stop the next charge.

If we remove or badly degrade a feature that's central to the plan you're paying for, you can cancel and we'll refund the unused part of your current period.

Credits

Credits you've already spent aren't refundable, because the work has been done.

Credits you haven't spent aren't refundable either. A credit purchase buys you the right to run operations, not a deposit you can take back. Credits don't expire while your account is active, so nothing you buy goes to waste.

Domains

Once a registration reaches the registry, it can't be reversed and the fee isn't refundable. We pay the registry at that moment and that money doesn't come back to us.

If your payment succeeds and the registration doesn't complete, we'll refund it in full. That's the one case where a domain refund happens, and you don't have to ask for it.

Renewals work the same way. Once a renewal reaches the registry, it's done.

Who you actually bought from

Subscriptions and credits are sold by Polar, which is the merchant of record for them. Domains are sold by Stripe, which is the merchant of record for those. That's why your receipt names them and not us, and it's why they handle the tax.

We arrange the refund either way. You don't need to contact them.

Chargebacks

Please talk to us first. Write to support@veraforge.ca and tell us what went wrong.

If you start a chargeback on a domain purchase, the registration can be cancelled and you can lose the name. That's the registry's rule, not ours, and we can't undo it.

Your legal rights

Nothing here takes away a right you have under consumer protection law where you live, including any cooling-off right.

Asking for a refund

Write to support@veraforge.ca with your account email and what you're asking about. We'll answer within five business days.

VeraForge Technologies Corp., 10 Four Seasons Place, Suite 1000, Etobicoke, Ontario.